Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. I have had less than ideal interactions with support. Having all of your business application ecosystem under such an umbrella is incredibly powerful. Salesforce and competitors also do not have anything like Azure. You will spend a fortune to get the same utility from a Salesforce implementation. What you get out of the box cannot be touched by any competitor namely, Salesforce. From a price perspective, Dynamics is very competitive. Microsoft provides great account management resources that will help keep you on the cutting edge. You are truly only limited by your own imagination. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. I have tried other CRM's in my career but none of them come close.
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